Client Service Analyst II Job in Omaha, Nebraska US
Client Service Analyst II
Job Description Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and FDR. Defines and/or resolves highly complex customer problems within the designated product lines. Has full product service issue accountability, including incident reports, communication center notification, ServiceCenter work item records, adhering to client service level agreements, monitoring liability issues and escalation to the Service Manager or Client Executive when appropriate. Provides consultative servicing in order to meet client and FDR objectives, and fosters positive relationships with the client and internal departments. Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports. Viewed by both internal/external clients as a "product expert" and must posses comprehensive knowledge regarding product/system functionality gained through experience, research and testing. Creates an environment which promotes teamwork in cross-functional partnerships at all levels. Adheres to established policy and procedures.