Client Service Analyst (Manila) recruitment
Client Service First Line Analyst
ABOUT MSCI Inc. (www.msci.com)
MSCI Inc. is a leading provider of investment decision support tools to investors globally, including asset managers, banks, hedge funds and pension funds. MSCI products and services include indices, portfolio risk and performance analytics, and governance tools.
The company’s flagship product offerings are: the MSCI indices which include over 120,000 daily indices covering more than 70 countries; Barra portfolio risk and performance analytics covering global equity and fixed income markets; RiskMetrics market and credit risk analytics; ISS out-sourced proxy research, voting and vote reporting services; CFRA forensic accounting risk research, legal/regulatory risk assessment, and due-diligence; and FEA valuation models and risk management software for the energy and commodities markets. MSCI is headquartered in New York, with research and commercial offices around the world.
For further information on MSCI, please visit our web site at www.msci.com
POSITION OVERVIEW:
The MSCI Barra Global Client Service team is composed of experienced financial professionals that provide remote support for our clients around the world.
Currently, the Global Client Service group is present in the following locations: San Francisco, New York, London, Budapest, Mumbai, Shanghai, Monterrey, Beijing and Tokyo.
Team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI Barra benchmark, risk and performance analytics products.
KEY RESPONSIBLITIES OF A FIRST LINE ANALYST:
Supporting Clients globally within Service Level Agreement (timeliness, quality) as part of a 24/7 team by providing support on the broad range of MSCI products. Including:
- Data addition requests (qualifying requests, tracking their progress, giving fast, concise updates to Clients/Sales/Consultants)
- Index Information requests (informing Clients of Index levels, basic details on composition)
- Monitor essential Managed Service business processes and respond appropriately to alerts
- Ensuring complex queries are routed to appropriate global teams within specified SLAs and keeping Clients updated on the status of the query in a timely fashion
- Completing proactive outreach campaigns to gather/communicate useful information from our Client base
Collaborating with other Client Service teams to help address ad hoc requests from global Sales teams
DESIRED SKILLS, EXPERIENCE AND QUALIFICATIONS:
- 1-3 years relevant experience with an undergraduate degree or 0-1 years relevant experience with a master degree is required
- Must have excellent verbal and written communication skills in English
- Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
- Past experience in client facing servicing capacity
- IT literate
- Past experience serving external financial institute clients is required
- Majors in economics, financial engineering, finance, or business administration is preferred