Client Service Analyst, Worldwide Securities Services, Seoul recruitment

Company Background

JPMorgan Treasury Securities Services (TSS) provides a wide range of transaction, investment and information services that support the needs of small businesses, middle market companies, large corporations, governments, municipalities, financial institutions and institutional investors. Trillions of dollars in cash and securities flow around the world daily as these clients conduct business, and JPMorgan Chase is a key facilitator of that monetary flow through TSS' two divisions: Treasury Services (TS) and Worldwide Securities Services (WSS).

JPMorgan Worldwide Securities Services is a global industry leader with $15.2 trillion in assets under custody. We provide innovative custody, fund accounting and administration and securities services to the world's largest institutional investors, alternative asset managers and debt and equity issuers. Leveraging our scale and capabilities in more than 90 markets, we help clients optimize efficiency, mitigate risk and enhance revenue through a broad range of investor services as well as securities clearance, collateral management and alternative investment services.

WSS Client Service is the central point of contact for clients for all service related matters. The Client Service Manager ("CSM") is the intermediary between the client and J.P. Morgan, enhancing existing and building new relationships, supporting daily inquiries, ensuring that any service related issues are being addressed in a timely manner and participating in any client related projects.

Key Responsibilities

Clients - External Service Management
Client Service Managers play a pivotal role as the advocate of the client's service delivery relationship. Doing this entails the CSM demonstrating a detailed knowledge and understanding of J.P. Morgan and client requirements.

Internal Service Management
The Client Service Manager needs to be a key partner and advocate for product teams within J.P. Morgan with the client. The CSM should be conversant in each product provided to the client from J.P. Morgan. They also need to understand how their clients interact and impact each product group, and leverage this knowledge to facilitate timely problem resolution between client and J.P. Morgan.

Risk Management
In order to monitor the risk associated with transacting business with the client in WSS, the CSM must actively create and maintain a culture focused on minimizing risk in a proactive manner. This includes managing the following activities on behalf of the relationship and in-line with J.P. Morgan Standard Operating procedures:

Project Management
The CSM will often take part in projects that are either directly linked to their client, the overall client service team or specific to a J.P. Morgan product, and the role of the CSM may vary depending on the initiative. It is expected that the CSM will take a lead role in service delivery initiatives as the advocate for the client across other WSS business and operations groups

Skills