Client Service Associate
My client, a leading financial services organisation, is seeking a Customer Service Associate to join their Edinburgh team on a temporary basis.
You will have strong communication skills, particularly within written communication. You will be highly organised and be able to prioritise efficiently.
Your duties will include, but not be limited to:
· Take ownership of responding to all client and IFA enquiries regardless of the method of communication within the timescales detailed in our Service Level Agreement, and within the standards of Client Services Department.
· Liaise with other departments and Management Companies to ensure all enquiries are responded to in full and all outstanding issues resolved.
· Provide communication effectively at all levels with management, other departments and clients.
· Adhere to the 24hr rule for requests.
· Be aware of changing market conditions and their impact on the business
· Have a working knowledge of Management Company products and procedures. Ensure procedures are adhered to and updated when required
· Maintain accurate data for all client and IFA enquires and regularly update personal workload
· Maintain a high level of accuracy in line with written quality standards
· Participate in projects at the discretion of management
Please apply to Alana Duncan at Hays for consideration with a full CV outlining relevant experience.
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