Client Service Associate – Italian Speaker recruitment
Main duties:
- Provide excellent client services to retail and institutional clients
- Handling client enquiries through Bold chat, telephone, email and Salesforce, in a timely and professional manner
- Promote company through educating clients with our products and services, attending exhibitions and seminars
- Participate in project work such as website development, translations, marketing campaigns, forum monitoring and analysis
Essential skills:
- Fluent Italian speaker/writer and fluent in English
- Experience of working in the financial services sector, for FX and CFD brokerage
- Knowledge of the FX, CFDs and Futures market, trading platforms and the financial market in general
- Highly organised and flexible in approach to work
- Comfortable to work flexible hours and occasional night shifts
- Client oriented and able to demonstrate strong team-working skills
- Strong analytical and research skills
- Experience using Salesforce
Desirable skills:
- Good working knowledge of MT4 trading platform