Client Service Executive

An opportunity has arisen for two members of staff in their Client Services area, working on a sensitive project for the bank. Candidates will need to have good communication skills and high attention to detail.
The overall purpose of the role is to provide high quality of service dealing with a range of requested, working together with the project team.

Key responsibilities: -
· Respond to servicing requests received from clients, as well as those from other business areas and third parties.
· Provide the delivery of world-class service through excellent client servicing and support.
· Act as a point of contact for technical and procedural queries.
· Overcome customer objections and handle complaints effectively by ensuring appropriate escalation in accordance with policy
· Work closely with the rest of the team providing mutual support by training, coaching and sharing knowledge of best practice.
· Handling inbound and handoff calls, delivering a personalised telephony service, which resolves client queries in line with published SLAs
· Contribute towards increasing operational efficiency/productivity e.g. removing non-standard processes, suggesting process enhancements.

Candidate specification: -

· Class Customer Service Skills.
· Ability to communicate at all levels
· Proven organisational skills
· Excellent verbal and written communication skills
· Computer Literate
· Proven pro-activity skills
· A flexible attitude towards contribution to overall business performance
· Evidence of working towards targets and objectives
· Be accountable for ongoing self-development
· Demonstrate and contribute to the team culture values, ensuring a positive working environment is maintained.

November 14, 2013 • Tags:  • Posted in: Financial

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