Client Service Manager Job in Overland Park, Kansas US
Client Service Manager
Summary The Client Service Manager (CSM) is responsible for coordinating all Retirement Plan Services (RPS) operational functions in order to enable the delivery of the administrative services and operational Service Level Agreements (SLAs) for a client (or group of clients) as was prescribed in (i) RPS Request For Proposal (RFP) responses to the client and as may be fine-tuned during the conversion process, (ii) its Master Services Agreement with the Client, (iii) in the Client's Plan Specification and Administration Procedures document (PSAP) and/or the Benefits Specifications document (BSD), (iv) as may be amended throughout the evolution of the Client relationship, and (v) as dictated by legal and regulatory changes.