Client Service Manager – Paris recruitment
Working directly under the responsibility of the regional Head of Client service, the Client Service Manager is primarily responsible of a client portfolio, and guarantees that our client, a software provider, provides the right solution, the adequate level of service, and the proper responsiveness. Acting as the “ambassador”, this position implies taking personal responsibilities on managing the clients’ projects, support cases and overall client awareness on the latest solutions.
The areas of responsibilities include:
- Ensuring satisfactory achievement of projects
- Make sure clients’ requirements, needs and expectations are tracked and resolved in a satisfactory fashion.
- Be the first point of escalation after the Technical Account Manager
- Produce a monthly report to the regional Head of Client Services
- Publish and enhance standard newsletter to inform our existing client base of the latest news of our company and products.
- Organize proactive client meetings, let it be for project follow-up or global company update.
- Take immediate action in case of critical situation at client site.
PROFILE REQUIREMENTS
- University graduate in Business Administration, Finance or Computer Science. A master of Business Administration in Finance would be a “plus”.
- A minimum of 5 years IT project management experience on complex and international projects.
- Excellent communication and interpersonal skills.
- Understanding on financial trading application or Order Management System is highly desirable.
- A professional project management qualification (e.g. PMP) is highly desirableA previous experience as a developer would be a “plus”.
Keywords: electronic trading, low latency, realtime, project management, pre sales...
March 10, 2011
• Tags: Client Service Manager, Information Services careers in the France, Paris recruitment • Posted in: Financial