CLIENT SERVICE MANAGER/MUTUAL FUNDS KEY ACCOUNTS recruitment
KEY ACCOUNTS CLIENT SERVICE MANAGER
MUTUAL FUNDS AND INTERMEDIARY PARTNERS
This position is an add to staff at a well established institutional investment advisory firm, headquartered in the UK with nearly $300B – AUM’s. It is open due to a large increase in business within the firm’s US division that needs to be serviced by an experienced Key Accounts Client Service Manager, 7/63 licensed, who has both deep and broad knowledge of the mutual fund business and sub-advisory platforms. An excellent compensation and benefit package will be offered in exchange for great, current experience and talent.
Position Overview
The Key Account Client Service Manager will be responsible for supporting the firm’s intermediary partners and prospects, helping to help manage the US Intermediary reporting and client servicing needs.
The successful candidate must have strong organizational, communication and writing skills. They must be able to meet the complex reporting needs of the Intermediary client base and have the ability to turn around standard and ad hoc requests from clients and prospects in an efficient and timely manner. They need a strong understanding and background in the areas of sub-advisory and 1940 mutual fund act rules and regulations as the majority of the reporting duties stem from on-shore sub-advisory and discretionary fund platform accounts. The candidate will interface with numerous internal partners (legal, compliance, fund administration and distribution) and external clients (primarily counter parties from major wirehouses, mutual fund and sub-advisory platforms).
Client Servicing Responsibilities
Client reporting and deliverables (70%)
- Oversee and execute client service and reporting responsibilities, coordinating with the European based team
- Help the team with internal and external reporting requests
- Work closely with internal partners (legal, compliance, fund administration, marketing and distribution)
- Assist with the new account take on process and on-going account maintenance, acting as a conduit to support the London business teams where necessary in the take-on process
- Demonstrate a good understanding of the operational and investment requirements in the UK and other offices dependent on the client mandate and investment process
Relationship Management (30%)
- Liaise with CCOs, CLOs and COOs at partner firms
- Organize compliance and operations due diligence meetings
- Organize partner investment review calls and meetings
- Prepare and organize presentations for various meetings and events
(more below)
Position Requirements
- Minimum of 5 years of client service experience at a mutual fund company, supporting sub-advisory and mutual fund businesses
- Ability to develop relationships with and navigate a variety of personalities
- Must be very organized and able to multi-task
- Exceptional verbal and written communication skills
- FINRA Series 7 and 63
- College graduate
- Valid driver’s license
- Travel up to 10% of the time