Client Service Rep recruitment
Job Title: Client Service Representative
Location: Singapore
Job Details:
- Provides value-added services to external and internal clients (Front Office) and ensures a high standard of clients' overall banking experience
- Provides quality and client-focussed services achieving the defined service levels and KPI
- Assists Front Office in meeting the day-to-day servicing and administrative needs of the clients
Service Centre hours : 24 x 7 (Excludes weekends, 12mn to 6am)
- Maintains CS Singapore Main phone/fax line and email
- Performs client verification, and accept and executes order-taking instructions
- Prospect Handling, act as a first contact point for all prospects via phone, email or walk-in
- Maintenance of APAC prospect database
- Provides Hotel booking services to external clients
- Sets up and maintains online banking access for clients
- Processing of credit card applications for external clients
- Manages Financial Investor Scheme applications, and acts as an intermediary between the Front Office and MAS
- Acts as temporary ARM for the Front Office on an adhoc basis
- Performs User Acceptance Testing for several IT projects
Qualifications:
- degree qualification
- very strong communication skills
- ideally 2-3 years of relevant working experience
- call centre experience/ banking background will be an advantage
- language skills: must be fluent in English AND Mandarin, any additional languages will be a clear advantage