Client Service Representative – Shareholder Services recruitment
Job Description
Grow and thrive in this highly visible Client Representative role. The incumbent ensures that current Service Level Agreements (SLAs) are met, operational risk is minimized, queries and complaints are efficiently and effectively resolved and the necessary planning, training and business development is completed to facilitate, changes to the current environment, new clients and improvements to the service delivery for existing clients.
Detailed job responsibilities include:
- Point of contact for servicing our clients and interacting with the market and other providers
- Provides critical support for all day-to-day Clients related operational issues queries
- Actively engage in virtual client teams (internal external), representing Operations and experience of with offshore processing oversight
- Global understanding of customer expectations and satisfactions levels
- Provide high quality client service to ensure RBC Investor Services values are maintained
- Oversee and ensure that all SLAs are being met on a daily basis
- Delivering unparalleled value and outstanding service to our clients in order to build and maintain client loyalty
- Ensure problems, errors and omissions are dealt with immediately and in the most appropriate manner.
- Maintain appropriate registers and documentation where necessary.
- Perform operational internal auditing and compile summary management information as required.
- Analyze, adjust and coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients, this will involve interaction directly with Clients and other RBC Investor Services entities.
- Actively engages within the virtual team set up to manage each client
- Strengthen client perception of RBC Investor Services expertise
- Develops long term relationships with targeted line(s) of business and a detailed understanding of clients’ businesses
- Manages all communications to all stakeholders at every level internally and externally
- Review of AML/ KYC requirements in line with Singapore standards
Job Requirements
- Degree in business adminstration, finance etc.
- Minimum 3 years experience in Financial services industry (Global Custody / Investment Management / Fund Administration / Transfer Agency)
- Recognized financial industry qualifications
- Experience in client management roles
- Excellent communication skills
- Able to work in a team
- Client query management tracking skills
The successful candidate can expect a competitive remuneration package and benefits. Interested applicants should attach their full resume by clicking on the 'Apply online' button, stating their current and expected salaries.
August 20, 2012
• Tags: Accounting & Finance careers in the Singapore, Client Service Representative – Shareholder Services recruitment • Posted in: Financial