Client Service Representative Job in Warrenville 60555, Illinois US

Client Service Representative - Great career opportunity to work with an established and growing organization.  This position works with higher education institutions to resolve problems and answer questions about delinquent student loans and receivables.  Act as liaison between our collection staff and clients. We are looking for an individual who excels in a fast-paced environment and enjoys multiple responsibilities.

 

 

Job Description

 

Position Title: Client Service Representative

 

Main functions: Work with higher education institutions to resolve problems and answer questions about the collection of student loans and receivables.  Act as liaison between staff and clients.

Duties:

·         deal directly with clients either by telephone, electronically or face to face

·         respond promptly to client inquiries

·         handle and resolve client complaints

·         obtain and evaluate all relevant information to handle inquiries and complaints

·         process forms and requests

·         keep records of customer interactions and transactions

·         record details of inquiries, comments and complaints

·         record details of actions taken

·         manage administration

·         communicate and coordinate with internal departments

·         follow up on client interactions

 

Working conditions

·         Work weeks are 5 days, Monday to Friday, 38-40 hours per week between the hours of 8am to 6pm

·         is frequently exposed to background noise and a regular flow of people around the office

·         frequently assigned to changing priorities

·         Generous benefits

  

Employment Requirements:

      ·         Higher education preferred

·         knowledge of customer service principles and practices

·         knowledge of relevant computer applications

·         ability to type

·         knowledge of administrative procedures

·         numeric, oral and written language applications

 

Key Competencies

§  interpersonal skills

§  communication skills - verbal and written

§  listening skills

§  problem analysis and problem-solving

§  attention to detail and accuracy

§  data collection and ordering

§  customer service orientation

§  adaptability

§  initiative

§  stress tolerance