Client Service Representative (m/f), Ankara Job in Ankara 06520, Ankara Turkey
Client Service Representative (m/f), Ankara
To support the growth of our business, the Regus Group is looking for Client Service Representative (m/f), Ankara.
The Client Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the center team, the CSR ensures the client experience is exceptional throughout the entire business center. The CSR becomes a critical player in delivering the highest quality customer service. Ultimately, the actions and service provided by the CSR, are the catalyst for providing clients with a reason to come to Regus and the reasons to stay with Regus.
Key responsibilities:
- Being the first point of contact for our clients, providing receptionist (including handling customers’ complaints and enquiries), secretarial and concierge services.
- Ensuring that all facilities in the business centre (meeting rooms, business lounge, offices) are ready for our customers throughout the day.
- Executing administrative tasks, including booking meeting rooms, handling customers’ recharges, liaising with other Regus teams.
- Up selling Regus’ products and services to existing clients.
To be considered suitable for this role, you will have/be:
- Fluency in English + Turkish.
- Hospitality / Client service background.
- 3-5 years of professional experience within front office or hotel reception environment.
- Eye for detail; organised, accurately checking processes and tasks.
- Excellent communication and interpersonal skills combined with sales talent.
- Ability to work under own initiative and be proactive in resolving problems.
- Good knowledge of Microsoft Office (PowerPoint, Excel, Word, Outlook).
- Solid organizational skills, including the ability to prioritize and multi-task.
Why should you consider working at Regus?
Working at Regus is:
Fast paced
Fun
Flexible
Focused
Fair
What we Offer:
As a company committed to growth our long term success depends on the skill, determination and ingenuity of our team members. We highly value productivity and we encourage and reward imitative. Helping our people fulfil their potential is core and it is why we offer comprehensive training and development programmes.
As a company we're passionate about providing our customers with the very best service, making their success our success. As such we look for people who share our drive, our ambition and our vision.