Client Service Supervisor (Teller Supervisor)
Citizens Republic Bancorp
Job Opportunity Bulletin 12-1098
Job Title: Client Service Supervisor (Teller Supervisor)
Department: Retail Banking
Location: Jefferson, WI
Are you ready to deliver the Citizens difference???
Our Client Service Supervisors are one of the most important members of our retail delivery team. You will have the responsibility to provide leadership, accountability, and operational expertise, along with developing and coaching a team of tellers. As a Client Service Supervisor with Citizens, you will have the opportunity to complete a week long training course that will prepare you with the skills and knowledge necessary to excel in this position.
You will have the responsibility to help grow the business and further help clients by referring them to the appropriate business partners for other banking services. You will also participate in a sales incentive program where you will have the opportunity to earn additional compensation.
Responsibilities:
As a Client Service Supervisor, your duties will include, but are not limited to the following:
• Partner with the Branch Manager to help recruit, develop, motivate and manage a high-performing team
• Help your teller team meet and exceed individual and branch sales goals
• Ensure that operating losses are minimized by adhering to policies and procedures of the bank
• Promote sales referrals by demonstrating leadership and sales culture
• Create enthusiasm and good moral through effective team work and communication with staff
• Coach staff to recognize sales opportunities to cross-sell other bank products and services
• Build client confidence and loyalty through courtesy, friendliness, and developing positive client relationships
• Operating a teller station
• Identify client needs and refer bank products and services
• Effectively administer the performance management process and successfully exercise the usual authority of a manager
Qualifications:
• At least one year of prior experience in a customer service setting required
• Previous supervisory experience preferred
• Cash-handling experience is preferred
• Proven ability to lead and motivate teams
• The willingness and ability to consistently deliver exceptional client service
• Ability to listen actively in order to identify client needs and/or concerns
• Excellent research and problem solving ability
• Strong sales referral aptitude
• Basic computer skills, Microsoft Office Preferred
• Ability to multi-task
• High school degree, GED or foreign equivalent
• Availability for flexible scheduling, including Saturdays and some early evenings
Citizens Bank offers an excellent compensation and benefits package including medical, dental, vision, life insurance, 401(k) savings plan, paid time off and holidays.
“An Equal Opportunity Employer”
M/F/D/V
M/F/D/V