Client Service Supervisor
Our client, a leading global financial services firm with assets of $1.2 trillion and is a leader in investment banking.
They are currently recruiting in the Bournemouth area and looking for passionate, career minded professionals with excellent communication skills and keen to work in fast paced environment.
Department Description:
The Derivatives Processing Centre provides comprehensive operational services for Foreign Exchange, Equity, Interest Rate and Credit Derivatives, which are traded globally.
Team Description:
The currency team is responsible for the timely and accurate confirmation of all FX Client base, and also the management of the day-to-day settlement and confirmation relationship.
Key Responsibilities:
Client contact to ensure timely confirmation of FX trading activity
Ensuring that all new transactions are economically affirmed in a timely manner.
Working with clients to ensure legal confirmations are returned to the bank
Incoming query resolution investigating root cause of issues
Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients
Working with internal external groups to resolve client issues
Promoting automated solutions to clients, demonstrating and supporting these platforms
Initiating and participating in process improvement initiatives
Ensure that any issues are escalated to the team leader within an appropriate time frame
Project Management
Applicant requirements:
German or Italian Speaker
Client Service Experience
Supervisory experience
Strong communication skills
Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
Effective organisational skills with the ability to manage and prioritise workload whilst working as part of a team
Results-orientated
Well-developed problem solving skills
Numeric Skills
PC Literate – Excel, Word, Access
Experience (nice to have)
FX FXO experience is desirable, although not essential
A good working knowledge of the IB funds transfer policy would be an advantage.
Knowledge of TSSFX
Knowledge of Athena
Benefits:
Low cost shuttle bus available as there is no on-site car parking available
On-site facilities
Competitive day rates
Leave a Reply
You must be logged in to post a comment.