Client Services
My client , a global financial data provider is currently seeking Client Services representatives to provide support to clients following the purchase of financial data information.
The successful candidate will provide a proactive, world class customer service support and manage inbound and outbound client service initiatives and queries.
The role encompasses client on-boarding, training and identification of potential opportunities.
A minimum of 18 months experience in a similar client services role is required in order to effectively perform this position.
European languages fluency would be a distinct advantage.
Fluent written and oral French or Russian would be preferred, other languages desirable.
Fluent written and oral English is essential.
Educated to degree level or equivalent.
Knowledge of Fixed Income products preferred
The role will encompass providing first level support for users and to document and manage email and telephone queries
Work closely with Product Support, Information Technology, Sales and other groups
and provide client training and product demonstrations
Produce ad-hoc reports and clients’ usage statistics.
On-board new clients efficiently and accurately within required timeframes.
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