Client Services
Client Account Manager - Client Integration
Client Integration delivers a range of global connectivity banking solutions for this global Bank's clients throughout Europe and cash management solutions
Your role is to provide first line technical support in a local language (French)to their top tier client base, escalating all queries when necessary.
Provide client integration management and consultancy services to Key Account clients. This includes; client consultancy, managing intermediate/complex integration projects, site visits and client training.
Influence and advise clients in line with local banking requirements and technical needs. Thereby identifying opportunities to streamline clients’ integration processes and cross sell opportunities. Maximising global/regional mandate opportunities
Oversee integration projects of business won which will handle all aspects of global and regional cash management solutions
Collaborate with a wide range of senior management/executive stakeholders with strong interests in client relationships
Strong management skills are essential to coordinate, monitor and report on time critical system outages where effective communications needs to take place between competing Business, Operations and IT teams
Establishing and maintaining excellent working relationships with key stakeholders and direct team members
Qualifications
The ideal candidate for this role will have:
Fluent in verbal and written English and French
Good knowledge of business requirements
PC skills and an understanding of I.T environments
Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
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