Client Services Account Manager recruitment
Account Managers follow proactive account management strategies to support clients in the following areas: training sessions, leading on-site meetings and account reviews, offering continuing product education, presenting best practices for Investor Relations workflow, and delivering extraordinary customer service via email and phone communication.
Primary Duties and Responsibilities
- Exceed customer’s expectations by providing extraordinary service for all customer requests
- Provide training and assistance to client base through training sessions, presentations, and inbound customer contact
- Understand the Investor Relations and the Research, Sales Trading industry and the job functions of your clients in order to become an invaluable resource to your clients
- Troubleshoot client issues and work with internal groups to solve client problems
- Meet travel expectations for on-site client meetings
- Coordinate with US product management team to assist in the implantation of updates, as well as with continual localization process of the product
- Continuously work to promote the company's products and identify sales opportunities
- Analyze sales pipeline data related to market needs and support management reporting
- Account Manager will have significant exposure to all levels of management within the company and will regularly interact with the IRO's and IR teams of our clients
Position Requirements
- 1-3 years client account management or relevant industry experience i.e. sales
- Fluent in Japanese and ability to communicate in English with internal members of the company through mostly emails, but also by conference calls and meetings
- Detail oriented
- Excellent communication and writing skills; outstanding customer service orientation
- Ability to Multi-task
- Self Motivated
- Proactive
- Ability to work in a team environment
- Exceptional organizational ability
- Financial Industry knowledge
- Ability to work with all levels of management
- Creative Problem Solving
- Account Management
- Microsoft Word, Excel, PowerPoint proficiency
September 20, 2011
• Tags: Client Services Account Manager recruitment, Information Services careers in the Japan • Posted in: Financial