Client Services Analyst recruitment
The role will be focussed on servicing customers in Europe, with additional special projects in North America and Asia Pacific.
This is a great chance to be at the leading edge of the finance world, working with the top performers in the industry and to see and understand financial events unfold.
Working within this exciting, energetic team there will be great future career opportunities in areas such as Account Management, Product Management, Business Analysis or becoming a team lead in Client Services as the team continues to grow.
Responsibilities include:
- Providing first line support and training for the TIM Ideas community, in person and by telephone and email. Some international travel is likely to be required
- Championing feature enhancements on behalf of the customers and working closely with the product development team
- Presenting and explaining complex financial reports and performance statistics to clients
- Identifying sales opportunities
- Identifying and rectifying possible / potential client issues
- Supporting other areas of TIM Group with reports / information as required (Marketing / Product Management / Business Analysis)
Essential attributes include:
- Demonstrable prior interest in the financial sector
- Highly Numerate
- Excellent written and verbal communication skills to a wide and varied audience
- Tenacious in approach
- Proactive and self-managing
- Some MS Office skills; must have some experience in Excel
- Solid IT skills
- A strong academic background or equivalent experience
Desirable attributes include:
- Prior experience in the financial sector
- Previous commercial experience in client / technical support
- Previous experience support Saas (Software as a Service)
May 2, 2012
• Tags: Client Services Analyst recruitment, Information Services careers in the UK • Posted in: Financial