Client Services Analyst – Software Implementation recruitment
The ideal candidate will be someone who understands customer service orientation, can handle data collection and ordering and is able to work in a fast paced environment.
Principal Responsibilities Accountabilities
• Responding promptly, handling and resolving client inquiries
• Obtaining and evaluating all relevant information to handle inquiries and complaints
• Processing system set-up requests
• Directing client requests and unresolved issues to appropriate sources
• Recording details of client issues, interactions and transactions as well as actions taken to resolve issues
Knowledge Requirements
• 4 Year College Degree
• Knowledge of customer service principles and practices
• Proficiency in using Excel, MS Office and other general computer applications
• Attention to detail and accuracy
• Ability to be a self-starter and prioritize work within the area of responsibility
• Excellent oral and written communication skills as well as organizational skills a must!