Client Services Coordinator Job in Uniondale 11553, New York US
We are a very successful, rapidly growing firm that provides electronic transaction processing software (EDI based) and services to the energy industry and are located in beautiful new offices in Uniondale, Long Island. The link to our website is www.ecinfosystems.com.
Will be responsible for:
* Ensuring all operational service levels meet and exceed client expectations.
* Monitoring transaction processing services to exceed client expectations.
* Enhancing operational processes to ultimately benefit the client.
* Establishing practices which drive up Customer Satisfaction through all aspects of the business.
* Incident Management and Resolution of Customer Complaints.
* Working closely with sales team and contributing to marketing efforts.
* Defining user requirements, research, analysis, preliminary design, proposals.
* Providing recommendations and customer inputs to improve Customer Satisfaction Scores.
Qualifications
* Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns
* 10-15 years experience with customer management in a technical support, development, consulting, or sales environment
* Exceptional written and verbal communication skills
* High energy, self starter personality