Client Services Director, NYC, full time, need software, consulting firm or financial or technology background recruitment

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Client Services Director, NYC, full time, need software, consulting firm or financial or technology background

The Client Services Director is a senior-level role responsible for managing both existing and new client book of business.  In addition, the Client Director will ensure the quality of implementations, customer satisfaction and long term retention of the customers.  This role will interface with clients and all internal divisions of the company.

•        Serve as liaison to Sales, RD (Product Management, Engineering and QA) or other departments with needs or dependencies on services (and vice versa) to share expertise, escalate, champion/resolve issues, etc.

•        Continuously improve implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments. 

•        Present implementation methodology and procedures overview to prospects (on-site and/or remotely)

•        Respond to ad-hoc design and best practice questions from prospects

•        Prepare realistic estimates, assumption documents, and SOWs for delivery to prospects and where necessary for inclusion in customer contracts.

•        Compose and conduct staff reviews.  Review and assess personnel for compensation and promotion purposes.

Need:

•        10+ years of experience

•        Experience implementing financial systems and delivering multi-tier financial applications

•        Experience managing portfolio of clients and building senior level relationships

•        Proven experience in managing team of 10+ consultants

•        Consulting skills and experience

•        Ability to apply priorities and match staff ability to customer requirements

•        Strong analytical and problem-solving skills

•        Strong communication and inter-personal skills

•        Ability to develop and manage cross functional processes and project timelines

•        Understanding of the implementation lifecycle and methodologies

•        Proven ability to recommend and apply industry and technical best practices

•        Strong contributor with high motivation, with the ability to take initiative, set priorities and perform tasks with minimal guidance

•        Bachelor’s Degree in Technical/Analytical discipline

•        Specific knowledge of the investment industry (financial instruments, workflows, major players, trends, etc.)

•        Strong management background; ability to work tactically and strategically

Full time, NYC; High salary. Please send your resume to Katherine Batarin at kbatarin@dtg-usa.com; or call me on +1-212-947-0705 and speak in strictest confidence for further information