Client Services – English/Italian & Dutch or Spanish recruitment

The successful candidate will be required to build up a good knowledge base in a range of the Bank’s web based products, provide ongoing daily support to the Bank’s clients together with accurate resolution and guidance on all product related issues and questions. Since many of the Bank’s clients are located throughout Europe and the Middle East, fluency in English, Italian and one of either Dutch or Spanish are required for this position.

With multiple client requirements being coordinated at any one time within the team, strong technical, organisation, time management and communication skills will be key in ensuring the success of the client support issues assigned to the Technical Helpdesk Adviser. A focus on quality, creativity and teamwork are a pre-requisite for this role. The primary task is Application Support
The position will also require the candidate to interact with and work alongside the Sales, Product, Implementation, Client Service and Operations Departments to provide the client with an ever-increasing level of service. In addition, the role will also require the candidate to broaden their skills and cross train to support the Bank’s EDI products and also be able to provide client training on any of the Banks Electronic Cash Management products.

Skills, Systems and Qualifications:
Prospective candidates must be able to demonstrate that their knowledge and skill set would complement and bring added value to the EMEA Technical Helpdesk Team, typically from the following key areas:
Fluency (both verbal and written) in English language, Italian and one of either Dutch or Spanish is required for this position.
• Candidate’s verbal and written language skills will be tested during the interview process.
• Proven client service skills.
• Good communication, presentation and interpersonal skills.
• Strong time management and a sense of team work.
• A sound knowledge of the Internet technologies and experience in a client support or a client training type position is required for this role.
• Good knowledge of Windows and Browsers.
• Ability to troubleshoot Browser related issues.
• Knowledge of Electronic Banking Products an advantage.
• Knowledge of SWIFT message types and an understanding of payment formatting an advantage.
• Knowledge of Microsoft Word, Excel, PowerPoint and Outlook.