Client Services Manager Job in Not Specified, District Of Columbia US
Client Services Manager
Duties and Responsibilities: Leads team on large projects or significant segment of large complex projects. A nalyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components. Provides applications systems analysis and programming activities for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources . Oversees all aspects of projects. Required Qualifications: The Client Services Manager shall have the following desirable experience: a. Demonstrated experience managing a help desk with requirements similar to the TOR, including implementation of ITIL best practices. b. Demonstrated experience managing staff with skills applicability to a help desk environment similar in size and scope as referenced in this TOR c. Demonstrated ability for oral and written communication with the highest levels of management. d. Demonstrated experience with help desk technologies and processes as defined in the TOR and as proposed by the contractor e. Demonstrated experience providing performance-based customer service support against multiple SLAs in the Federal Government. The ability to obtain and maintain a Public Trust clearance. The clearance level required is dependent on the type of clearance supported by our client. Desired Qualifications: Typically requires bachelor's degree or equivalent, and 12 to 15 years of experience, including three to five years of supervisory/management experience. CACI is an Equal Opportunity Employer M/F/D/V.