Client Services Manager recruitment
About Our Client
A leading international bank with a broad product set in Australia and an enviable reputation for quality.
Job Description
A people management position, this is a challenging and rewarding role for an experienced Client Service Manager.
Your main responsibilities will include:
- Manage, coach and motivate a team of experienced Client Service and Account Managers
- Implementation of day to day processes and procedures to ensure a premier level of service and support is provided to portfolio customers
- Escalation point for the Client Service team in regards to external or client issues
- Ensure queries and client responses across the team are handled in a timely and efficient manner, in accordance with SLAs
- Identification of promotional and cross selling opportunities of business unit products and other banking services where appropriate
- Management of core internal and external stakeholders, building effective and sustainable working relationships
The Successful Applicant
To be successful in this role, you will require you will be an experience Client Services Manager ideally working within cash management or corporate banking. With a relevant Tertiary Qualifications you will be experienced in direct client contact, working with large or multinational customers.
Commercially focused you will have a strong customer service orientation with the ability to manage escalation of complex issues. Exceptional stakeholder management skills and the ability to both influence and advise key management personnel is essential.
What's On Offer
- CBD Location
- $120000 +
- Excellent bonus potential
- Career progression
- Training programs
- Lovely offices in the heart of the CBD
- Corporate benefits
Apply for this job
Apply online using the form below or phone Rebecca Walkey on +61 2 8292 2024 quoting job reference A107253551