Client services officer (Mandarin speaker) recruitment
Main responsibilities
Perform proactive servicing for a set portfolio of priority local and cross-border client relationships across product bases including custody, cash management, foreign exchange.
Handle client enquiries and special requests by interacting extensively with the clients and operations departments.
Provide pre and post sales support for banking services including conducting demos, implementation, user training and on-going problem solving.
Work closely with Relationship Managers to plan, develop, implement and execute comprehensive account plans.
Perform service reviews alongside Relationship Managers and Customer Service Head.
Provide feedback on client needs and liaise with operations and product development to implement changes in support of client requirements.
Job requirements
Bachelor Degree holder with minimum 2 years of experience on customer servicing with good securities background.
Strong customer orientation and team spirit.
Ability to work independently and within a team.
Fluent spoken English and Mandarin a must.
Interested candidates should send a copy of their update CV to Joe McEgan at jmcegan@morganmckinley.com.hk
