Client Services- (OTC Derivatives) recruitment
Client Services provides operational day-to-day customer support for all services supported within suite of products. The group is also responsible for incident reporting and escalation. They are looking for a self-driven individual with great problem solving and analytical skills to fill an Associate or AVP position within the Client Services group.
Responsibilities:
-Develop and maintain strong client relationships.
-Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
-Respond to client requests by providing detailed analysis and feedback
-Participate in the testing of system enhancements
-Identify and track system issues
Requirements:
-Bachelor’s Degree
-Minimum 2 years financial services experience
-Very strong customer service and problem-solving skills
-Previous experience working with software systems and technology is preferable
-Knowledge of financial markets and OTC derivatives is a major plus
-Client Focused
-Flexible and able to adapt to change
-Able to work independently with minimal supervision
-Excel skills