Client Services recruitment
Client Services
This is an excellent opportunity for career minded individuals to work for a leading investment management firm in a Client Service focused role.
The successful candidate will provide operational resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers.
Key Responsibilities
- Provide resolutions on customer accounts
- Respond to customers by letter, email and telephone.
- Identify improvements that can be made to processes and procedures to prevent future occurrences of these issues.
- All interactions with the customer must be handled in a timely manner.
- Work on your own portfolio of account issues.
- Ensuring that all customers you have contact with receive the highest level of customer service.
Key Skills
- Excellent organisation skills; ability to manage several tasks simultaneously and to prioritise
- Excellent interpersonal skills - with the ability to communicate effectively and appropriately with internal and external customers, in writing and verbally. Must be able to develop and maintain effective relationships with stakeholders
- Ability to work under pressure and to tight deadlines
- Accuracy, investigative skills and attention to detail essential
- Strong analytical skills - the ability to seek out relevant information to provide clear understanding of complex issues
- A diligent, conscientious approach
December 1, 2011
• Tags: Asset Management careers in the UK, Client Services recruitment • Posted in: Financial