Client Services Specialist – Designated Programme Administrator (Commercial Card) — German Speaking – Professional (Based in Bournemouth) recruitment
About JPMorgan
JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.4 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset and wealth management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan and Chase brands. Information about the firm is available at www.jpmorganchase.com
About JPMorgan Treasury Services
The Treasury Services (www.jpmorganchase.com/ts) business of JPMorgan Chase is a top-ranked, full-service provider of innovative payment, collection, liquidity and investment management, trade finance, commercial card and information solutions to corporations, financial services institutions, middle market companies, small businesses, governments and municipalities worldwide. With more than 50,000 clients and operations in 36 countries, JPMorgan Chase Treasury Services is one of the world's largest providers of treasury management services. JPMC TS is a division of JPMorgan Chase Bank, N.A., member FDIC.
Job Description
The Designated Programme Administrator will be the primary account manager for a large German headquartered corporate-sector Commercial Card client. In this role, the incumbent will be responsible for the ongoing administration of a client's entire Commercial Card portfolio, managing day-to-day processes and working directly with other Client Services employees to maximize the effectiveness of their programme. You will utilise both internal JPMorgan Commercial Card software as well as external- client-owned software (via a client-owned laptop) to perform routine maintenance and resolve cardholder enquiries. This role will involve significant telephone and e-mail contact from the client's cardholders, and will require the incumbent to resolve cardholder issues in a timely manner. In addition, the incumbent will work closely with several Commercial Card Client Services groups, including but not limited to; Programme Coordinators, Implementations, Client Application Support, and Relationship Management, to ensure a seamless client experience from implementation through the normal lifecycle of the client relationship. Some of the day-to-day duties include, but are not limited to:Submit and approve card transactionsSuspend and de-activate (cancel) cardsView individual cardholder charge activityView full balance and aging informationReinstate cardsUpdate individual cardholder personal dataUtilise report functionality to review/determine system administration changesBasic cardholder training (as needed)Make recommendations for client policy and procedure, as it relates to the client's Commercial Card program
Qualifications
QualificationsFluent German language (written and oral) is essentialExcellent communication and customer service skills (written and verbal)Capable of handling multiple responsibilities simultaneouslyStrong analytical, research, problem solving, and policy skillsBusiness partner-facing position requiring strong oral and written communication skills including solid interpersonal skills. Working knowledge of PowerPoint, MS Outlook, Excel and Word necessary.Success at developing and maintaining key consultative and ongoing relationships across the organisation and externally, including effectively managing and influencing partner dynamicsIntermediate to advanced PC applications skillsAble to work effectively with others and across teams to reach solutions
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.JPMorgan is an Equal Opportunity Employer.