Client Services Specialist recruitment

The Company
Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, and Moody's Analytics, encompasses the growing array of Moody's non-ratings businesses including Moody's KMV, a provider of quantitative credit analysis tools, Moody's Economy.com, which provides economic research and data services, and Moody's Wall Street Analytics, a provider of software for structured finance analytics.

Moody's independence and integrity have earned us the trust of capital market participants worldwide. Our ratings and analysis track more than $35 trillion of debt covering nearly 170,000 corporate, government, and structured finance securities; over 100,000 public finance obligations; 10,000 corporate relationships; and 100 sovereign nations. Additional information about the company is available at www.moodys.com.

Our organization has a long and successful history which we pride ourselves upon. We foster an open and transparent environment, based upon our core competencies which are ingrained into our culture and everyday business practices. We measure our performance against our integrity, professionalism and impartiality.

Our vision is to be the world's most respected authority serving credit-sensitive markets.

Responsibilities
- Understand and explain complex financial and technical models on conceptual, intuitive, and practical levels.
- Provide thorough quantitative and conceptual solutions to our wide range of clients.
- Provide in-depth education and assistance on product features, functionality and the product technical architecture.
- Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
- Develop excellent working relationships with colleagues within Client Service and in the broader organization.
- Provide constructive feedback to the sales and training groups regarding client needs and opportunities
- Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
- Originate content for our client Knowledge Base
- Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery of solution.
- Track all client interactions using the CRM system.
- Understand and explain complex financial and technical models on conceptual, intuitive, and practical levels.
- Provide thorough quantitative and conceptual solutions to our wide range of clients.
- Provide in-depth education and assistance on product features, functionality and the product technical architecture.
- Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
- Develop excellent working relationships with colleagues within Client Service and in the broader organization.
- Provide constructive feedback to the sales and training groups regarding client needs and opportunities
- Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
- Originate content for our client Knowledge Base
- Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery of solution.
- Track all client interactions using the CRM system.

Qualifications
- Undergraduate or graduate degree with an emphasis in Computer Science, Engineering, Mathematics, or Statistics.
- (Preferred) Masters degree in Quantitative Finance, Business Administration, or Accounting
- Superb analytical skills and persistence in analytical and technical problem solving
- Client-facing experience within a complex software application context
- Exposure to banking, credit, and/or financial markets; client service roles; OR quantitative-driven research preferred
- Minimum 2 years of experiences in using or supporting financial technology, application of quantitative methods, and data analysis
- Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating System / database server diagnostics
- Technical knowledge of Windows based architectures
- Database administration and use (Oracle and/or MS SQL Server)
- Proficiency in standard Windows-based applications (e.g. Excel, Word, Access)
- Familiarity with .NET framework, ASP.NET, Web Service
- Fluency in English is essential

Equal Employment Opportunity
Moody's Corporation is committed to equal opportunities and diversity in its recruitment practices. We welcome applications from all sections of the community and are dedicated to the fair and equal treatment of potential and existing employees, candidates and clients regardless of sex, marital status, ethnic origin, religion, disability, sexual orientation or age.

How To Apply
Interested applicants please apply at www.moodys.jobs by searching on job reference 011140. Please note that relocation assistance will NOT be provided for overseas candidates. We regret that only shortlisted candidates will be notified.