Client Services Supervisor recruitment

A Passion to Perform. It's what drives us. More than a claim, this describes the way we do business. We're committed to being the best financial services provider in the world, balancing passion with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you'll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we're driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.

Overview:
Deutsche Bank's front office, CBS (Corporate Banking Securities) comprises Corporate Finance and Markets.

Cash Management has gained in importance and has become increasingly the focus of attention of corporate and institutional treasurers over the last few years.
Improvements in technology, the single European currency and the increasing globalisation of markets has led to a stronger international orientation of our clients.
As a result, the challenge for Deutsche Bank is to provide our multinational customers with Cash Management solutions tailored to their needs, especially electronic banking products, payment services, liquidity management and value added services.

In order to meet this challenge, optimal combination of products and services with a dedicated team of Sales, Implementation, Customer Service and Product Managers is a prerequisite. In addition, our intimate understanding of the Cash Management strategy of our clients plays a key role in the successful implementation of Cash Management solutions. Deutsche Bank offers state-of-the-art pan-European Cash Management products and solutions, as one of the major banks on the global scale. Our ability to provide dedicated personal support to Global brand named corporate clients is critical to maintaining our position as a leading major industry player.

Key Responsibilities:
Supervision of daily workflows for the Corporate Client Services Team
Management of the web based tracking and monitoring system to ensure timely resolution and follow up of all outstanding cases in accordance with specified targets
You will represent the department in internal management meetings in the absence of the department manager, when required
Establishment and maintenance of team Product Champions to maintain and enrich product knowledge coverage within the group
Management of a personal portfolio of selected Blue Chip Global Brand Name clients, providing a dynamic, sensitive and professional contact point and co-ordinator for all their strategic and day-to-day service needs upon hand over from the Implementation team
You will be the dedicated focal point and the face of Deutsche Bank Cash Management, receive enquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, utilising our web based tracking and monitoring tool to co-ordinate, follow up and provide status updates and final resolution to those clients
You will liaise closely with global and regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic international environment
You will travel to our client's main offices in order to conduct client quality service reviews based on pre-agreed quality indicators as well as facilitate internal pre-meeting briefing sessions with all key stakeholders- prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up
You will gain a comprehensive account overview on complex and customised cash management solutions and provide a proactive service including recommendations for service and automation improvements
Provide local assistance/support for the pan-European customer service team network when required

You will have:
Cash Management experience would be advantageous but not essential for someone with a proven track record of front-facing client service and supervision
Customer service orientation and attitude
Strong inter personal soft skills
Practical experience in account management, product management, or a client service unit
Involvement in customised and complex cash management deals
Advanced PC knowledge with Microsoft office applications
Knowledge of Deutsche Bank payment and booking systems
European language skills

You will be:
Flexible and willing to work autonomously within set competencies in an international environment
Able to work under pressure, organise and set priorities to meet deadlines
A good team player, self starter

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.