Client Services Supervisor (Treasury/Cash Management) recruitment
Joining an established team providing multinational customers with tailored Cash Management solutions, this role offers the chance to join a leading industry player, offering clients state-of-the-art pan-European Cash Management products and solutions.
Key Responsibilities:
- Supervising daily workflows for the Corporate Client Services Team
- Managing the web based tracking and monitoring system to ensure timely resolution and following up of all outstanding cases in accordance with specified targets
- Representing the department in internal management meetings in the absence of the department manager, when required
- Establishing and maintaining team Product Champions to maintain and enrich product knowledge coverage within the group
- Managing a personal portfolio of selected Blue Chip Global Brand Name clients, providing a dynamic, sensitive and professional contact point and co-ordinator for all their strategic and day-to-day service needs upon hand over from the Implementation team
- Acting as the dedicated focal point and the face of the Cash Management arm of the organisation, receiving enquiries from selected clients and responding immediately or handing over to the appropriate operational units for handling, utilising web based tracking and monitoring tool to co-ordinate, follow up and provide status updates and final resolution to those clients
- Liaising closely with global and regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic international environment
- Travelling to client offices in order to conduct client quality service reviews based on pre-agreed quality indicators as well as facilitating internal pre-meeting briefing sessions with all key stakeholders- prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up
- Gaining a comprehensive account overview on complex and customised cash management solutions and providing a proactive service including recommendations for service and automation improvements
- Providing local assistance/support for the pan-European customer service team network when required
You will have:
- Customer service orientation and attitude
- Cash Management experience would be advantageous but not essential for someone with a proven track record of front-facing client service and supervision
- Strong inter personal soft skills
- Practical experience in account management, product management, or a client service unit
- Involvement in customised and complex cash management deals
- Advanced PC knowledge with Microsoft office applications
- European language skills (preferable)
June 22, 2012
• Tags: Cash Management recruitment, Client Services Supervisor (Treasury, Operations careers in the UK • Posted in: Financial