Client Services Team Leader (VP) recruitment

As a VP, you will be responsible for all client services to private equity administration clients in
the region including; assisting with business development and client on boarding for our regional business. You will also be responsible for development of our Client Service Model for private equity funds to manage these relationships from an Executive Management to Technical Support perspective.

Client Service Liaise with, and oversee the services provided by, the Regional Head of Client Services to ensure
client services are performed to the highest standards, in accordance with the service expectations agreements.

New Business
Working with the Regional Head of Sales and senior management to assist in the pursuit of new clients
lead negotiations on new contracts and requested changes to contracts for existing clients; have full accountability for the service delivery relationship with all regional private equity administration
clients including development and management of client Service Level Agreements.

Client Integration
Manage communications with the client in relation to the transition of business to CS, co-ordinate and
chair internal and external meetings/workshops as required.
Work in cooperation with the various operational teams and the client onboarding team to plan, co-
ordinate and execute the agreed client transition plan and timeframe.

Requirements

- Bachelor degree
- an accounting qualification
- minimum of eight years' experience in the financial services industry
- experience within the administration of private equity funds
- ability to listen and understand Client issues and formulate / co-ordinate relevant action plans
- proficiency in use of Investran will be advantageous
- intermediate level of Microsoft Office
- strong written and oral communication skills
- Mandarin and/or Japanese language skills will be considered an asset