Client Services Vice President recruitment
Our client, a leading investment institution, is seeking a Client Services Vice President to work within their Edinburgh team. The Client Services Vice President has full accountability for driving increased client satisfaction that protects the book of business. The Client Services Vice President acts as the primary interface between the clients and the operations teams. The Client Services Vice President is responsible for delivering superior client satisfaction and enhanced financial results through the proactive management of service and operational issues impacting the target clients
Responsibilities of the Client Services Vice President:
- Deliver a high-quality, tailored, service experience to the client across the full spectrum of products - whether delivered inEdinburghor elsewhere
- Be consistent, cohesive, and seamless across the multiple products/regions and across the different partner organisations
- Take proactive responsibility for the resolution of enquiries within agreed standards
- Analyse the root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures
- Proactively manage issues raised by clients and assist in the change process
- Prepare client MI reports
- Organise and chair various client meetings and minute them where necessary
- Participate in regular service reviews and proactively use client management tools to - Contribute information to monthly financial reviews and other such management processes
Background of the Client Services Vice President:
- Extensive experience working within fund administration
- Proven track record of delivering high level client service to senior stakeholders and management
- Thorough knowledge of the securities industry and an understanding of the 'bigger picture'
- Experience presenting face to face to a senior level
- Strong stakeholder management skills and experience liaising with board level stakeholders
- Excellent written and verbal communications skills
This is a permanent Monday to Friday role for a Client Services Vice President paying an excellent salary plus bonus and benefits.
