Client Specialist
Client Specialist
**We are looking for candidates with multiple financial markets experience including but not limited to: Asset/Wealth Management, Equities, Banking and Research, FX, Commodities and Energy, Fixed Income, etc.**
Overview
The Client Specialist is a client-facing role which supports our financial clients who use Thomson Reuters desktop products. Through a combination of market knowledge, product knowledge and client-management skills, the Client Specialist partners with Sales teams to solve specific client needs and works directly with customers to enable their use of Thomson Reuters data. You will work in a fast-paced environment at the forefront of the latest developments in market data and technology and collaborate closely with Thomson Reuters Sales, Account Management, Content, Product Management, Development, and other business units to deliver unparalleled service to our clients.
Responsibilities
A high level of client interaction is expected. Client Specialists are expected to spend the majority of their time interacting with clients on-site or via remote sessions, record their activity into a CRM and share client feedback with the Sales Team and Division. All CS activity will be focused on increasing the retention rate of assigned accounts. Some activity should be focused on looking for new users to sell TR desktops to or up selling existing users.
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
Qualifications
- At least two years of experience interacting with financial professionals either in a training, help desk, account management or sales role.
- Specialized market knowledge in one or some of the following asset classes: Asset/Wealth Management, Equities, Banking and Research, FX, Commodities and Energy, Fixed Income, etc
- Good knowledge of customer business needs and workflows.
- Excellent listening and communication skills and ability to create and develop relationships.
- Continuous self-learner who keeps abreast of market developments, content and technology.
- Strong knowledge of Thomson Reuters products, content and infrastructure.
- Self motivated and able to work well with team members including other CSs, Sales Specialists, Account Managers and management.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Leave a Reply
You must be logged in to post a comment.