Client Specialist, Corporate
POSITION OVERVIEW:
The CLIENT SPECIALIST, Corporate will ensure retention and act as the primary point of contact with desktop users. The Client Specialist will maximize and grow desktop revenue, enhance customer usage and transactions and offer our solutions to TR end users through the use of expert workflow management.
ESSENTIAL RESPONSIBILITIES:
• To drive Corporate desktop usage by embedding TR products into the daily workflow of end-users
• To provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow end-users to extract the most value from their TR desktop.
• To drive desktop revenue retention among existing clients. To build relationships and corporate communities with end-users by understanding and fulfilling their business needs.
• Maintain desktop retention at client site, as outlined in the account plan to include targeted training through the use of expert workflow management.
• Drive desktop usage including:
(a) development execution of on-site displacement programs.
(b) execute global campaigns, develop and deliver customer relevant content campaigns.
(c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to relevant end-users).
• Collect and share with Account Managers competitive intelligence
• Upsell and drive messaging/community building, transactions and desktop add-on modules.
• Provide customer feedback directly to product development/ Segment (represent voice of the customers).
• Enter relevant data into appropriate TRUST system as required.
• Participate in strategic migration activities as needed and working with Account Manager to forecast revenue opportunities.
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
REQUIRED SKILLS AND EXPERIENCE:
* Experience in financial industry focus in Corporate Treasury
• Deep Market Understanding including:
(a) knowledge of relevant market.
(b) strong understanding of customers' business model.
• Selling Skills (identify, develop, articulate proposition/ consultative selling).
• Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech./ data apps.
• Strong customer service skills.
• Other: Presentation skills (verbal written); Strong interpersonal skills; ability to organize and execute a sales plan
• 3-5 years of industry related experience in financial markets preferred
• Proven ability to identify revenue growth opportunities.
• Training or related experience preferred.
* Fluent in English Cantonese as a must
EDUCATION/CERTIFICATION
University Graduate
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
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