Client Support Administrator Job in Esher KT10 9PN, Southern UK
Bureau Administrator
An exciting opportunity to participate in a new small dynamic company that is making waves in the Occupational Psychology industry.
We are looking for a Bureau Administrator to join a highly motivated client facing team delivering and supporting client’s use of a range of innovative Internet based assessment systems. The Bureau team manages UK and international client requests and provides first line support for clients and candidates accessing online instruments.
The Company
Saville Consulting is an international business founded in 2004 by Professor Peter Saville (previously the founder of SHL Group plc). The team comprises human resource specialists in psychology, business consulting and information technology, all of whom share Peter's belief in customer service and his passion for innovation in assessment.
We are committed to working with the latest tools and technologies to deliver effective assessment solutions. Our core business is to develop psychometric tests, questionnaires and selection tools.
We are located in Esher, Surrey, offering an excellent salary and benefits package.
The Role
§ Responding to candidate and client enquires by email or phone
§ Diagnosing and resolving technical and non-technical client and candidate issues
§ Taking ownership of queries to meet tight deadlines and agreed Service Level Agreements (SLAs)
§ Monitoring and maintaining client online systems
§ Creating and updating internal systems documentation
Creating Client Online Systems
§ Creating systems in accordance to client requirements
§ Logging issues in a bug tracking system
§ Organising and delivering online system training sessions
Essential
§ Excellent customer service skills
§ Pleasant telephone manner
§ Organised and detail-conscious
§ Proficient using Microsoft Office applications (Word, Excel and Outlook)
§ Committed to meeting deadlines and SLA’s
Desirable
§ Experience on an IT help desk
§ Experience in a customer interface role
§ Knowledge of TFS or equivalent bug tracking system
Salary
£16,000 - £19,000 plus benefits