Client Support Analyst recruitment

About Perfect Information

Perfect Information, established in 1991, is the premier online global provider of financial information.

Investment banks, brokerage firms, consultancies and law firms use Perfect Information solutions.

Perfect Information has offices in London, Hong Kong, Mumbai and Beijing and is a wholly owned subsidiary of Centaur Holdings plc, one of the UK's largest independent business publishing and information companies.

Job Specification

The successful candidate will be responsible for providing first line support to clients from a number of highly respected financial and legal institutions. The candidate will need to be able to demonstrate an interest in the financial industry and the ability to source documents and data from a variety of sources. Excellent research skills are essential, along with attention to detail and the ability to maintain and develop relationships with existing and new clients.

Key Responsibilities

• Handling and resolving client queries and document requests by liaising over the phone with external suppliers, analysts and internal production team and searching on-line databases

• Provide the focal point for receiving, logging, solving and escalating client enquiries, monitor the enquiry progress and provide feedback of their resolution.

• Update and maintain client contact and support database.

• Provide pro-active assistance by contacting users by phone where requested.

• Promote Perfect Information services by contacting existing clients to inform them about the support and services offered.

The successful candidate will deliver an exceptional level of service in an optimal manner preserving Perfect Information’s high standards of Customer Support and ensure that our clients’ ethical standards and business practices are consistently upheld 

Requirements

• A logical and creative approach to problem solving

• Strong analytical and interpersonal skills to discuss client requirements

• Excellent written and verbal communication skills.

• Excellent PC skills

• Enthusiasm, commitment and a confident telephone manner are essential.

• Graduate

Desired

• A background in Finance is preferable but not essential

• One or more foreign languages