Client Support Analyst
The Role
We are looking for Support Analysts who can provide assistance to Tradar’s Hedge Fund clients. Successful candidates will be self-sufficient and will be required to have a good understanding of the asset management business and have previous experience servicing clients in the financial industry and is best suited to candidates with both technical and business skills.
Your daily responsibilities will include (but are not limited to):
- Investigating and resolving problems and queries for our Hedge Fund clients across a range of asset classes and operations.
- Managing your own workload to provide the best possible service to the clients.
- Working closely with and assisting other internal teams using your technical and business knowledge when required.
Qualifications/Experience
- 2 years or more experience in support or implementation within the financial services industry
- Understanding of hedge fund workflow and operations
- Understanding of Service-Desk/Support operations
- Ability to produce results to tight deadlines and manage multiple support cases
- Strong attention to detail and ability to work under pressure
- Excellent analytical, verbal and written communication skills.
- Ability to work in a dynamic, growing, rapidly changing environment.
- Familiarity with SQL, FIX messaging and Web Services a plus.
- Relevant financial qualifications a plus.
Tradar PMS is a real-time, multi-asset class portfolio modeling, management, and accounting solution used and trusted by more than 200 buy-side firms, in over 30 countries. Tradar PMS can improve decision making, increase productivity for the front, middle, and back-offices, reduce operating risk, and lower overhead costs.
About the Eze Software Group:
Eze Software Group is a premier provider of global investment technology offering 3 industry-leading products that support the front, middle, and back office: the Eze OMS™, RealTick EMS™, and Tradar PMS™. Eze Software serves more than 1,500 buy- and sell-side institutions in 30 countries across North and South America, EMEA, and Asia Pacific. Its clients include broker-dealers, endowments, family offices, hedge funds, institutional asset managers, mutual funds, pension funds, and professional individual investors. Eze Software employs more than 750 people worldwide. It is based in Boston with offices in Atlanta, Chicago, Dallas, Hong Kong, London, New York, Rio de Janeiro, San Francisco, Singapore, Stamford, and Sydney.
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