Client Support Manager recruitment
City based asset manager is seeking a Client Support Manager. The team’s role is to actively support internal Clients and Stakeholders. The focus of the team is in achieving results which are aligned with the strategic goals of the wider organisation. The role acts as a focal point for Investment Operations and is key in maintaining, establishing and enhancing the relationship with stakeholders. The Team plays an important role in working with Investment Operations teams to deliver change in a fast paced but controlled environment, with a ‘can do’ attitude. The Manager will be required to promote, communicate and acquire the buy in and support of this function across the organisation.
Principal Accountabilities:
Work closely with other Investment Operations teams to ensure the delivery of a first class service to Clients and Stakeholders.
Demonstrate an excellent knowledge of operational processes and an ability to quickly present well thought through solutions to changing requirements.
Proactively support company wide fund and product launches, representing Investment Operations in a positive and pro-active manner.
Oversee the take-on of new business and continuously seek to improve the process to ensure that Investment Operations provide an excellent service to internal and external Clients.
Proactively manage and promote the Client Support Team and function, company wide.
Ensure that Investment Operations are well represented at internal forums relating to new business and projects, and that the appropriate subject matter experts are involved.
Develop the team structure, defining the roles, responsibilities and scope of the Client Support Team and implement changes where applicable.
Recruit, manage, train and motivate team members, seeking continuous improvement in quality, standards and productivity.
To be considered for this role you should have a thorough understanding and in depth experience of all aspects of Investment Management. A proven track record with Client Service / Relationship Management. Good knowledge of operational processes, controls and risk management covering a wide range of instruments, not limited to, but including OTC and Exchange Traded Derivatives. Previous experience of managing a highly technical and experienced team. Effecting, managing and driving change within an organisation, including the participation in departmental wide projects and initiatives. Excellent leadership and people management skills, ability to present to senior management is a must for this role.