Client Support Specialist recruitment
Company Summary:
TradingScreen, the leading global provider of multi-broker, multi-asset trading systems, is accelerating the technical evolution of the financial markets by providing a fully integrated, customer-oriented trading service platform to institutional investors. The proprietary TradingScreen platform links buy- and sell-side firms to facilitate order routing, algorithmic trading, execution management and clearing across all asset classes. TradingScreen operates from offices around the world - New York, London, Paris, Geneva, Sao Paulo, Sydney, Hong Kong and Tokyo.
Position Summary:
We are seeking exceptionally bright and motivated individuals to compliment our Client Services team in New York as a Client Support Specialist. In this role you will focus on providing technical and business support for TradingScreen’s electronic trading platform service for a range of clients.
You will be responsible for:
- Providing first level support for client queries and issues via phone, IM and email
- Interacting proactively with clients in response to system events
- Monitoring all trade transactions from initial request to execution and settlement
- Troubleshooting and resolving technical queries
- Training clients on system functionality across all product offerings
- Preparing weekly reports for management.
Required Language Skills:
English and Portuguese (written and oral)
Required Education/Years of Experience
Engineering degree (Undergrad or Master’s) required with up to two years of practical work experience.
Desired Skillset/Interests
Our culture is dynamic, international and team-oriented. We are seeking individuals who have an exceptional aptitude, a passion for technology, a keen interest in the financial markets and a true desire to support clients by effectively diagnosing and resolving technical and business issues. Given our global client base, the ability to work 10 hour shifts and on occasional weekends, evenings and national holidays is required for this role.
To apply, send your resume and cover letter by apllying below noting “Client Support Specialist NY” in the subject line.