Clinical Liaison- Vancouver Health and Rehab-Vancouver, WA Job in Vancouver 98663, Washington Us
Summary: Identifies, manages and develops lead sources for multiple Kindred nursing centers within an assigned market. Conducts on-site clinical assessments of potential patients and determines appropriateness for admissions. Facilitates all aspects of a smooth transfer/admission process.
Qualifications:
Education:
§ Graduate of an accredited school of nursing or therapy. BS degree preferred.
Licenses/Certification:
§ Valid clinical license in the state employed. RN preferred.
§ Valid CPR certification where required.
§ Valid driver’s license.
Experience:
§ A minimum of three years clinical experience, of which two years were in a long-term care environment.
§ Experience in either an administrative or consultant role, or involvement in a survey process.
§ Customer services, sales and/or marketing experience preferred.
Essential Functions:
§ Receives leads from providers, facilities, or any customer source, and converts appropriate leads to drive census.
§ Manages and coordinates leads from key hospitals in the market.
§ In conjunction with facility requirements/abilities, clinically accesses patients to determine if the patient meets admission criteria.
§ Makes contact with potential lead as a representative of Kindred facilities. Assists with any questions from lead and/or family members.
§ Obtains the necessary medical and financial information to qualify patients for admission.
§ Facilitates patient placement based on clinical services needed, bed availability, patient/family preference, geographic location, etc.
§ Troubleshoots areas of admission, public relations, pre-certification and physician follow-up in conjunction with facility.
§ Conducts need assessments.
§ As necessary, may coordinate community education and events for hospitals, physicians and other referral sources.
Knowledge/Skills/Abilities:
§ Skilled in clinical admissions assessment.
§ Ability and willingness to travel frequently (at least 80%) and work on-site in numerous facilities.
§ Ability to work flexible hours.
§ Ability to work independently with minimum daily direction, and to self-motivate.
§ Ability to communicate effectively with patients and their families, physicians, hospital administrators, and at all levels of the organization.
§ Knowledge of, or ability to learn, reimbursement programs.
§ Ability to conduct oneself in a mature and professional manner.
§ Meets all local health regulations, and passes post-employment physical examination, if required.
§ Ability to maintain confidentiality.
Service Excellence Requirements:
§ Work efforts reflect a passion for exceeding customer expectations.
§ Solicits patient/resident feedback to understand their needs and the needs of the community. Advocates for Service Excellence within the Center and influences others to take action.
§ Displays responsibility by taking ownership of quality care. Shows dedication to enriching the lives of our patients and residents through empathy and compassion.
§ Exhibits a commitment to results by looking for and recommending/implementing process improvements.
§ Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance.
§ Enriches the Center culture by having fun.
§ Recognizes the benefits of team collaboration. Shows respect for fellow employees by working together to get the job done.
§ Effectively addresses customer concerns and resolves conflict in a manner that is fair to all.