Clinical Quality Manager Job in Richmond 23226, Virginia Us

Virginia Women's Center

Job Description

                           

Job Title:                         Clinical Quality Manager

Reports To:                     Clinical Applications Director

FLSA Status:                    Exempt

Approved Date:               11/04/2011

 

Summary Interprets and implements Safety Standards and facilitates process improvements, projects and initiative that ensure practice-wide patient safety by performing the following duties:

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1.  Implements safety training and improvement initiatives; participates
     in new safety endeavors; Evaluates effectiveness of patient safety program
    materials, reviews patient safety standards, studies existing office policies and
    procedures, drafts new patient safety polices and procedures and evaluative
    tools as indicated, compiles and presents recommendations for workflow
    changes and additional training to Clinical Applications Director and
    management staff.

2.  Performs quality review based on standards of care developed by Medical
    Practices Committee, national standards, accreditation and regulatory agency
    requirements, assist in and/or conducts root cause analysis. Conveys findings
    to nursing personnel, providers and site managers as applicable

·         Compiles, manages and analyzes data summarizing patient safety findings.

·          Reviews logs for accurate charges and documentation in regard to gardasil, rhogam, NST’s and IUD’s; distributes “Missed Charges” report.

·          Reviews EDC report for completeness of data and need for prorates

·          Runs IP, Pap Surveillance, Labcorp and Viewpoint Reports; reviews, investigates and reports on findings.

·          Compiles and distributes monthly Patient Safety Report

·          Reviews and audits OB Patient Safety Application on a weekly basis  

·          Audit patient charts for completeness and accuracy of documentation including nursing documentation, secure messaging and phone notes 

3.  Develops and maintains clinical training process and program manual; verifies

     training of new hires; conducts employee testing to assess and verify
     comprehension of clinical and patient safety policies and procedures.

4.  Provides ongoing evaluation of system performance; ensures that required

     documentation for activities within areas of responsibility is performed in an
     accurate and timely manner, works to streamline and improve data collection 
     and reporting

5.  Receives notification of drug and clinical device recalls.  Collaborates with
    Clinical Applications and Operations Directors to communicate internal
     process for managing recalls.

6.  Participates in FMEA process as applicable.

7      Engages in continuous study of quality improvement and safety science to maintain the professional competence, knowledge and skills necessary for the satisfactory performance of all assigned responsibilities; tracks quality
trends in ob/gyn care.

8      Complies with Virginia Women’s Centers policies and procedures.  Follows

     guidelines as required by HIPAA, OSHA and Red Flags regulations. 
     Maintains appropriate attendance and punctuality as defined by Virginia
     Women’s Center.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education, Experience and/or Licensure                                                      

 

Bachelor’s degree in health, nursing or related field.  Current RN license in Virginia.  Minimum 4+ years of experience in the Quality field within the life sciences industry.  Experience performing process and documentation audits. 

 

Knowledge, Skills and Abilities                                                            

 

Knowledge of Microsoft Office

Knowledge of medical records and clinical care processes.

Knowledge of organizational policies, regulations and procedures to administer quality assurance.

Skill in collecting, measuring and analyzing data.

Skill in maintaining clinical department quality assurance and quality control standards.

Skill in preparing and maintaining records, writing reports and responding to correspondence.

Skill in demonstrating sensitivity to the interpersonal, group dynamic, organizational, political, and perceptual issues associated with change

Skill in presenting regulations, changes and corrections to employees

Ability to utilize Power Point to make presentations

Ability to utilize to track and analyze data

Ability to develop training programs and successfully train personnel

Ability to collaborate and interact effectively with providers, senior level management and staff members

Ability to address and resolve non-compliances

Ability to analyze patient safety data and identify trends and corrective actions.

Ability to maintain strictest patient confidentiality.

Ability to understand the recording of information in patients charts, computer medical records, in laboratory testing and results.

Ability to organize activities to report and continuously evaluate progress/changes.

Ability to effectively communicate in verbal and written form in informal and formal settings.

Ability to organize time and work activities efficiently and independently.

Ability to work independently, manage multiple priorities and meet timelines.

 

Physical Demands

 

Varied activities including sitting, standing, walking, bending and reaching.  Requires eye-hand coordination.  Requires visual acuity and normal color perception. Requires use of independent knowledge and judgment.  Occasional stress from deadlines and multiple projects.

 

Work Environment

 

Work is performed in a medical office.  Minimal travel required.