Collection Manager Job in Anaheim 92806, California US
PURPOSE AND DISTINGUISHING CHARACTERISTICS
CashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. The Manager is responsible for overseeing the daily production and performance of multiple collection teams to ensure performance and quality customer service goals are met.
EXAMPLE OF TASKS
- Reviews work and monitors phone calls of team members to verify adherence to CashCall Policies and Procedures.
- Analyzes queue and process management workflow to ensure production and performance goals are met.
- Ensure work standards are met and correct any deficiencies with employee performance.
- Handles escalated calls from team members and will initiate outbound calls when needed.
- Approves and reviews accounts within the working supervisor queue and other queues as assigned.
- Effectively communicates corporate and department objectives on a regular basis.
- Creates a positive working environment to achieve productivity and performance standards.
- Participate in panel interviews, prepare new hire documentation, help facilitate associate orientation, and participate in the corrective action process (i.e., document performance issues, recommend disciplinary action, etc.).
- Draft and administer performance improvement plans as needed.
- Perform other duties as assigned.
REQUIREMENTS
- Minimum 5 years collection management experience strongly preferred.
- Previous unsecured or auto collection experience preferred.
- Bachelor's degree or equivalent experience preferred.
- High School Diploma or equivalent certificate required.
- Must be able to maintain a regular 8-hour shift Monday-Friday and one 10-hour shift, in addition to 2-3 weekend days per month, and a mandatory 12-hour shift on the last day of the month.
- Shifts may vary and are subject to change based on business needs. No Exceptions.
**Qualified candidates, please apply using the following URL link: https://www7.ultirecruit.com/CAS1008/jobboard/NewCandidateExt.aspx?__JobID=189
October 15, 2009
• Tags: California Us, Collection Manager Job in Anaheim 92806 • Posted in: General