Collection Officer
Join the local office of a growing organisation as Collection Officer on a permanent basis. This organization is looking for an organised, customer service focused candidate to join their busy team in Peterborough. As the successful candidate, you will provide the highest level of customer service and support at all times to existing and potential dealers and provide effective sales support within the branch covering all aspects arrears, ensuring timely collection of monies and damage limitation to the business.
On a day-to-day basis you will be responsible for managing the review and action branch credit arrears, identifying and reporting fraudulent accounts, liaising with tracing repossession agents as well as maintaining a good relationship with existing accounts. Other responsibilities in this role include managing direct debit errors / returns, collecting and negotiating fees accrued on customer accounts, dealing with customer complaints and general queries as well as general office administration.
In order to be considered for this role you must have previous collections experience and proven skills in customer service / management. The successful candidate will also have excellent multitasking skills, especially when under pressure and the ability to effectively communicate at all levels. Good knowledge of MS Office packages (including Excel, Word) and Outlook is required.
If you wish to discuss this role in further detail, please feel free to call Celine Bastien on the following number: 01733 347211.
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