Collections Job in Bell 90201, California US
We are a well established mid sized company since 1926 and Southern California’s premier distributor of food, paper, plastic, and packaging products.
Job Summary: In this role as a Sr. Account Receivable, you will analyze and resolve complex issues for Major accounts and achieve results with minimal supervision and a high level of customer service.
Job duties listed:
Responsibilities include collections calls in a fast pace Industry with good phone techniques.
Follow through with departmental procedures by informing customers of their accounts that need to be on hold.
Monitor overdue accounts, by using the company’s system or other methods.
Locate and notify customers of delinquent accounts by telephone or mail
Review the terms of sales, service or credit contracts
Provide customer service regarding collection issues, review account adjustments, and resolve client discrepancies and short payments.
Arrange for debt repayments or establish repayment schedules, based on customer’s financial situations and final approval by management
Ability to process payments through credit cards with customers.
Responsible for monitoring and maintaining assigned accounts, customer calls, and customer reconciliations.
Accountable for reducing delinquency for assigned accounts by monitoring overdue accounts on a daily basis
Advise customers of necessary actions and strategies for debt repayment
Perform other assigned tasks and duties necessary to support the accounts receivable department
Must follow up effectively with sales department regarding customer accounts, have establish, and maintain effective working relationships with the team.
Print reports of the accounts on a daily basis and submit to manager for review
Analyze aging reports for appropriate course of action
When appropriate use via-email to convey any information to the sales representatives, management, and customers.
Basic requirements:
High School Diploma, or GED, and 4+ years experience performing collections related duties. Proficient in Microsoft Suite to include Word, Excel, Outlook and 10 key by touch. Ability to Multi-task, possesses conflict resolution and negotiation skills in a fast environment. General knowledge of telephone etiquette. Ability to calculate figures and amounts such as interest, proportions, percentages.
Must be Bi-lingual in Spanish
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.