COLLECTIONS TEAM LEADER
Our client, a global BPO organisation recognised as a world leader and innovator in business process outsourcing is establishing a new delivery centre in Krakow.
The new delivery centre in Krakow will offer a challenging, dynamic and international work environment with access to a global network of expertise and knowledge with significant career development opportunities.
COLLECTIONS TEAM LEADER
As Collections team leader, reporting to the supervisor, you will manage a team of collections analysts and collections administrators working in a particular market. It will be your responsibility to ensure that the team consistently reaches/exceeds departments SLA’s and KPI’s. You will be responsible for all areas of people management and also for involving and developing your senior Collections analyst in this area. You will work with your collections specialist to ensure that best practice policies and procedures are implemented in your team.
The Role :
- Team management - ensure all tasks are been carried out and that all teams are productive and working as efficient as possible
- Develop team members to ensure compliance of policies and procedures in line with the specialist to ensure service delivery standards are maintained.
- Ensure timely turnaround of customer queries and compliance of operational SLA’s KPI’s
- AR management monitoring of all contractual SLA’s
- Report Co-ordination
- Dealing with issues and assisting with escalations which have been referred to the Supervisor/Manager
- People management
- Client Sales interaction – conference calls participation, client/sales meetings
- Training and coaching
- Audits Compliance participations
The Role requires candidates with at least 2 years collections / AR / OtC / debt / customer service experience combined with minimum 6 months experience in people management. You should have good overall business knowledge, appreciations and understanding of business processes.
We are looking for candidates with excellent communication and leading skills, results oriented and with can-do-attitude.
Fluency in English is essential
Applicants should forward an up to date copy of their CV to CFW Financial Recruitment Specialists - for the attention of Anna Makowska at annamakowska@cfw.pl or call Anna on 0048 12 39 46 133
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