Collections Team Leader
Hours: 9-5.30pm
Location: Stockport
Driver: Preferred
Opportunity to work for one of the UK’s leading motor claims handling providers who hold more than a decade’s experience in the motor claims market. Consequently, the reputation for reliability and exceeding the expectations of both the customers who use their service has continued to grow from strength to strength.
The successful candidate would be expected to achieve maximum recovery in the quickest amount of time, minimise losses and maximise recovery through late payment penalties. Alongside providing professional, technical operational standards through the day-to-day leadership, management and development of the Collections Team.
Duties
· To assist with the recruitment, motivation, and development of a team.
· To ensure that all office standards are adhered to and the appropriate actions taken with deviations.
· To ensure that all SLA and appropriate measurement and monitoring criteria are achieved.
· To ensure that all-appropriate management information reports for the client are produced accurately and within the correct time frames.
· To ensure that the department is correctly resourced on a day-to-day.
· Be able to prioritise workloads and professionally deal with both telephone and email queries from staff and clients.
Experience
· 1+ years experience of leading, motivating and developing a small to medium team
· 3+ years experience of collections in a call centre
· Proven Understanding of customer service processes and systems
· Supervisory / team leader experience in a call centre / claims operation
· Experience of operating in an insurance / claims operation
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