Collector 1 Job in Clive, Iowa US
Collector 1
Are You looking for a REWARDING CAREER with a diverse work environment where You Help People find solutions and solve problems? Wells Fargo Bank NA Overdraft Collections, a division of the Wells Fargo Consumer Lending Group, is seeking motivated self-starters to work as Collection Representatives who are comfortable on the phone resolving hundreds of customer accounts daily! Start Date: May 21, 2012 Schedule: Sunday 10:00am - 6:30pm, Monday through Thursday 12:00pm - 9:00pm CST (This schedule includes shift premium pay for the evening hours worked and a generous monthly incentive opportunity!) WELLS FARGO WILL PAY UP TO $5,000 IN COLLEGE TUITION COSTS per calendar year to regular team members for eligible career-related classes. Wells Fargo offers team members a benefits package which includes Paid Time Off, Medical, Dental Vision Plans, 401(k) Plan, Disability/Life Insurance, Commuter Benefits, Tuition Reimbursement and more! Training is provided! In our four week paid training program, you will gain an understanding of the company products and services, policies, procedures, computer systems and how to apply this knowledge when communicating with customers who are overdrawn. In the position, you will: - Work in an environment that is professional, fun, and energized with a casual dress code. - Field inbound and make outbound calls utilizing an auto-dialer system. - Act as the point of contact for the customer to help determine the reason for their account being overdrawn and evaluate the customer's financial situation. - Ask for payment in full on every call or negotiate account resolution and terms of repayment. - Have structured work days with all your calls monitored for quality and accuracy. - Complete other duties as assigned.