Collector I Job in Anaheim 92806, California US
PURPOSE AND DISTINGUISHING CHARACTERISTICS
CashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Teamwork is essential to our success and we are looking for individuals that demonstrate caring, compassion and ability to get along with others.
EXAMPLE OF TASKS
- Make outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information.
- Accurately document all information; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
- Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).
- Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
- Review, process and verify accounts and account balances.
- Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
- Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.
- Ability to negotiate with customers.
- Conduct every call according to the call model.
- Possess investigative techniques and processes to identify the true reason for delinquency to aid in one call resolution.
- Use basic math to solve problems.
- Communicate clearly, concisely and effectively both verbally and written.
- Listen to and understand information and ideas as presented both verbally and written.
- Ability to follow written and/or verbal instructions.
- Ability to adapt to change and work in a fast-paced environment.
REQUIREMENTS
- Minimum 1 year experience in unsecured or sub-prime debt collections is preferred.
- Skip-Tracing experience is a plus.
- Bi-lingual is a plus.
- Must be able to maintain a regular 8-hour shift Monday-Friday and one 10-hour shift, in addition to 2-3 weekend days per month, and a mandatory 12-hour shift on the last day of the month.
- Shifts may vary and are subject to change based on business needs. NO EXCEPTIONS.
**Qualified candidates, please apply using the following URL link:
https://www7.ultirecruit.com/CAS1008/jobboard/NewCandidateExt.aspx?__JobID=200